Your Privacy Matters

Information We Collect

The information we collect depends on how you use our website and services. It may include:

• Contact information, such as your name, company name, email address, telephone number, billing address, and shipping address.
• Order and quote information, including the products you are interested in, measurements, quantities, pricing, shipping information, order history, and related correspondence.
• Account information if you create or use an online customer account.
• Information you send to us through contact forms, email, text messages, quote requests, and other communications.
• Molding match information, including molding dimensions, descriptions, project information, photographs, tracings, comments, and other information you voluntarily provide to help us identify or match a molding profile.
• Technical information that may be collected automatically when you use our website, such as your IP address, browser type, device type, referring page, pages visited, and similar website usage information.

How We Use Your Information

We use personal information only for legitimate business purposes related to operating our website and serving our customers. These purposes may include:

• Processing and fulfilling orders.
• Preparing and providing quotes.
• Calculating shipping charges and arranging delivery.
• Sending order confirmations, invoices, receipts, and shipping information.
• Responding to questions and customer service requests.
• Helping identify or match molding profiles.
• Managing customer accounts and saved information.
• Maintaining records of orders, quotes, and customer communications.
• Preventing fraud, abuse, and unauthorized access.
• Maintaining, troubleshooting, and improving our website and services.
• Complying with legal, tax, accounting, and regulatory requirements.

Payment Information

When you pay by credit or debit card, your payment information is transmitted securely to our payment processor, Authorize.net, for authorization and processing.

Trimster.com does not store your complete credit or debit card number or card security code (CVV) on our servers.

Our payment processor may collect and process payment-related information according to its own privacy and security policies.

Email Communications

We use email to communicate with customers about orders, quotes, invoices, molding match requests, questions, and other customer service matters.

Some of our email is delivered using third-party email service providers. These providers receive only the information reasonably necessary to deliver and manage those communications on our behalf.

Text Messages and Molding Match Requests

Some features of our website allow you to send us a text message or photograph as part of a molding match request. If you choose to use these features, we may collect your telephone number, message content, photographs, and related message information.

We use this information to receive, identify, process, and respond to your request. Text messaging services may be provided through third-party communications providers such as Twilio.

We do not sell or provide your mobile telephone number to third parties for their own marketing or promotional purposes.

Standard message and data rates charged by your mobile carrier may apply when you send or receive text messages.

Photographs, Tracings, and Uploaded Files

Customers may voluntarily provide photographs, tracings, drawings, or other files to help us identify an existing molding or determine which product may be appropriate for a particular application.

We use these materials for purposes related to evaluating and responding to your request. Please avoid including unrelated personal or confidential information in photographs or files you send to us.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the website to function properly. For example, cookies may be used to maintain your shopping cart, keep track of your session, remember certain preferences, or support account login features.

We may also use website analytics tools to better understand how visitors use our website. These tools may collect information such as pages visited, referring websites, browser and device information, approximate geographic location, and interactions with website features.

This information helps us identify problems, understand how customers use the site, and improve its usability and performance.

Service Providers

We use third-party companies to perform certain services necessary to operate our business. Depending on your interaction with us, these companies may include providers that assist with:

• Payment processing.
• Email delivery.
• Text messaging and communications.
• Website hosting and infrastructure.
• Address lookup and verification.
• Shipping and delivery.
• Website security, maintenance, and analytics.

We provide these companies only with information reasonably necessary for them to perform services on our behalf.

When We May Disclose Information

In addition to the service providers described above, we may disclose information when reasonably necessary to:

• Comply with a law, court order, subpoena, or other legal requirement.
• Protect our rights, property, customers, or business.
• Investigate suspected fraud, misuse, or security incidents.
• Enforce our agreements or policies.
• Complete a business transaction such as a merger, acquisition, reorganization, or sale of substantially all of the business.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, customer service, accounting, tax, fraud-prevention, warranty, and legal purposes.

Different types of information may be retained for different periods. For example, records relating to completed purchases may need to be kept longer than an unanswered contact request.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include the use of secure connections where appropriate, restricted access to business systems, and the use of established third-party payment and communications providers.

No website, computer system, or method of electronic transmission can be guaranteed to be completely secure, so we cannot guarantee absolute security.

Your Choices and Requests

If you have questions about personal information we maintain about you, or would like us to correct or delete information where appropriate, please contact us.

Certain records may need to be retained even after a deletion request, including information required for accounting, tax, fraud prevention, legal compliance, warranty, or other legitimate business purposes.

Depending on where you live, applicable privacy laws may provide additional rights concerning your personal information. We will respond to valid privacy requests as required by applicable law.

Children's Privacy

Trimster.com sells building products and is intended for use by adults. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to websites operated by other companies. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

When we make changes, the revised policy will be posted on this page and the "Last updated" date at the top of the policy will be changed.